1. Who We Are
Wid Connect is a Muslim matrimonial application operated by Wid Connect, LLC, a company incorporated in the United States of America ("we," "us," or "our").
Wid Connect
Privacy Policy
2. Scope and Users
This Policy applies to all users of Wid Connect. The Service is intended solely for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has created an account, contact us at support@wid-connect.com so we can delete the account and associated data.
3. Information We Collect
Account and identity information Your account is created and authenticated by Clerk, our third-party identity provider. Clerk manages your email address, password, and login session. We receive and store a unique user identifier from Clerk that is linked to your profile in our systems. Profile information and matching preferences When you build your profile, we collect profile and preference information needed to operate a matrimonial matching service. This can include your display name, self-reported age, gender, country and state/region, ethnicity, height, languages, education, profession, religious practice, family and lifestyle information, marriage preferences, free-text prompts, filters, and dealbreaker preferences. We do not collect precise device location (GPS). Photos and verification You may upload profile photos. Photos are stored securely and made available to matched connections through temporary access links. We do not extract EXIF metadata or GPS location from photo files. During onboarding, you may be asked to submit a verification selfie taken in-app. Verification selfies are stored separately from profile photos, are not shown to other users, and are accessible only to authorized Wid Connect staff reviewing a verification request. Messages, calls, and private relationship activities We store messages sent to matches, including timestamps, sender and recipient identifiers, and any attached photos or videos. Some chat media automatically expires and is deleted from storage after it expires, although message text and timestamps may remain. Matched users may place in-app voice calls. We store call metadata needed to provide calling and support safety review; we do not record call audio. When you participate in private relationship activities with a match, we collect your responses and any AI-generated compatibility analysis. This information is private to the matched pair and is not used to change your profile, filters, dealbreakers, or compatibility matching with other users. Safety, notifications, payments, and technical data If you block or report another user, we collect information about the block or report and any review of it for trust and safety purposes. If you grant notification permission, we collect your Expo push token and device platform to send in-app alerts. If you purchase a subscription or in-app add-on, Apple App Store or Google Play processes the payment and RevenueCat helps us verify your entitlement. We store subscription status, billing-period information, and limited purchase records needed to provide access. We do not receive or store payment card numbers, bank details, or app-store credentials. Our servers also collect standard operational data such as request timestamps, requested endpoints, and error information for security monitoring, debugging, and reliability.
4. How We Use Your Information
We use information to: create and maintain your account; match you with compatible users and display your profile to potential matches; enable messaging and voice calls between matched users; run private relationship activities and generate AI-assisted compatibility insights; verify identity during onboarding; review reports, prevent abuse, and enforce Community Standards; deliver notifications; verify subscription and add-on access; respond to support requests; and comply with legal obligations. We do not use your information for targeted advertising, sell it to data brokers, or share it with advertisers.
5. Service Providers
We use service providers only as necessary to operate the Service. These include: Clerk for authentication and identity management; Apple App Store and Google Play for subscription and add-on payment processing; RevenueCat for purchase and subscription entitlement verification; Google Cloud Storage for secure storage of photos, verification selfies, and chat media; Expo for push notification delivery; Specialized technology providers that support compatibility guidance and selected activity features; Twilio for in-app voice calls between matched users; and an email support provider to relay feature requests you choose to submit to our support team. Each provider operates under its own privacy policy and applicable data-processing terms. We do not authorize providers to use your data for purposes other than providing services to us.
6. Sensitive Personal Information
Some information we collect may be considered Sensitive Personal Information under California law, including information about religious or philosophical beliefs, racial or ethnic origin, and health-related information such as smoking status or dietary practices. We collect this information voluntarily and solely to operate the matching service. You may update or delete it through the Service. We do not use sensitive personal information to infer characteristics unrelated to the purpose for which it was provided, and we do not sell or share it for cross-context behavioral advertising. To request that we limit use or disclosure of sensitive personal information, email support@wid-connect.com.
7. Data Sharing and Disclosure
Other users see your profile information and photos only after a mutual match has been established. Unmatched users do not have access to your profile. Authorized staff may access reported content, message history relevant to a report, and verification selfies only to investigate and enforce Community Standards. We may disclose information where required by law, court order, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of Wid Connect, our users, or the public. If Wid Connect, LLC is involved in a merger, acquisition, or sale of assets, data may be transferred to the acquiring entity. We will provide notice before your data becomes subject to a materially different privacy policy. We do not sell, rent, or trade personal information to third parties for their own marketing purposes, and we do not share it for cross-context behavioral advertising.
8. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights: • Right to Know — request disclosure of the categories and specific pieces of personal information we have collected about you • Right to Delete — request deletion of personal information we have collected from you • Right to Correct — request correction of inaccurate personal information • Right to Opt Out of Sale/Sharing — we do not sell or share personal information, so this right does not apply in practice • Right to Limit Use of Sensitive Personal Information • Right to Non-Discrimination — we will not discriminate against you for exercising any of the above rights To submit a California privacy request, email support@wid-connect.com with the subject line “California Privacy Request.” We may need to verify your identity before processing the request. We will respond within 45 days, with a possible extension where permitted by law and after notice to you.
9. Data Retention
We retain account, profile, message, private activity, and notification information while your account is active or as needed to provide the Service. Profile photos are deleted when you remove them or delete your account. Verification selfies are retained while the account is active and deleted with the account. Expiring chat media is deleted from storage after expiry. We retain blocks and reports for a limited period where needed for trust and safety, protecting users, or legal compliance. Apple, Google, and RevenueCat retain transaction records under their own policies, and we retain limited subscription records. Server logs may be retained for up to 90 days. When you delete your account, we initiate deletion of your profile, photos, verification selfie, messages, call records, matches, private activity data, and notification tokens. Residual data may remain in encrypted backups for up to 30 days before permanent deletion.
10. Account Deletion
You can delete your account at any time from the Settings screen inside the app. You can also request account deletion by emailing support@wid-connect.com with “Account Deletion Request” in the subject line. Include the email address associated with your account so we can locate it. We may ask you to verify account ownership before processing your request. Deletion permanently removes your profile, all photos, your verification selfie, all messages and call records, match records, activity/game data, and notification tokens, and cancels any active subscription (you retain access through the end of the current billing period). This cannot be undone.
11. Security
We use industry-standard safeguards, including encryption in transit, temporary access controls for photo and media access, server-side authentication, access controls, and rate limiting. No method of transmission or storage is completely secure. If you believe your account has been compromised, contact support@wid-connect.com.
12. Children's Privacy
The Service is not directed to anyone under 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email and update the "Last updated" date above. Continued use of the Service after the effective date of the update constitutes acceptance of the updated Policy.
14. Contact Us
Wid Connect, LLC Privacy Inquiries support@wid-connect.com For California-specific requests, use the subject line "California Privacy Request."